Not yet, but we are working hard on the option Rush my order. As soon as it is available, you will be able to learn more about it here.
You have an Instagram account or blog and want to help us promote our products? Great! Unfortunately we are not able to send free products to every request. Pinesandbones is a small business, a one-woman show and there is a lot of heart, experience and time in the products!
But I'll tell you how your chances increase: Show us your support on Instagram, your enthusiasm for our label! We are looking for partners who are reliable, want to work with us out of conviction and are not just looking for free products! Once a year I am looking for new Brand Reps through a public open call. Just keep your eyes open on our Instagram. The better we get to know you before, during and after our searches, the better for you! Because every once in a while, I'll send out a request for quotes, without announcements. Either way, I look forward to getting to know you! Whether you're a flirt or a client.
We continue to ship your orders! And due to the lockdown even a bit faster than usual. The production time is currently about 2 weeks.
I know you are used to us shipping world wide and we wish we could! But at the moment we can only ship within Europe and also here with restrictions. If you are not sure if your destination accepts and distributes packages from Germany, please check the Deutsche Post or send us an email.
At the moment restrictions within Europe apply to Austria, Czech Republic, France and Italy.
Each of our products is shipped by Deutsche Post or DHL. Domestic orders with a value of 75€ or more will be shipped free of charge within Germany. Orders below 75€ will be charged with 5€, orders to foreign countries will be shipped free of charge if the value of the order is 130€ or more, orders below this value will be charged with a fee of 8€.
Shipping time within Germany is between 1-3 working days.
Shipping time to other EU countries is between 3-14 working days.
Shipping time worldwide is between 14-25 business days.
Customs duties and import taxes are the sole responsibility of the purchaser. We are not responsible for delays caused by customs and any fees incurred.
You are a blogger and you have something burning on your tongue that you want to share with us? We are always looking for guest bloggers to enrich our blog with contributions. Just send us an e-mail to hello[at]pinesandbones.com and tell us what's on your mind. We cannot wait to read your post!
We ship 100% plastic free! Our packaging and shipping material is 100% recyclable, but you are welcome to reuse it.
Your dog got his leash between his teeth when he was alone? If only one section is damaged, we can repair it depending on the condition of your product. Send us a message with a picture to email@example.com. Depending on the amount of work and material involved, we will calculate the amount for the repair and inform you before sending you your leash/collar. Beauty repairs such as renewing the wrappings etc will be done free of charge.
All collars and custom-made products are excluded from exchange, because they are explicitly manufactured according to your specifications. An exchange is therefore only possible if a mistake was made on our end. A specially selected colour combination as required for the CRUISER collection as well as all personalised articles are also considered custom-made.
The costs for the return shipment shall be borne by the buyer. Please make sure to choose a shipping method that is insured or has a tracking system. The item to be returned must be unused and clean, and securely packed for transport. If this is not the case, or the item arrives damaged, a refund is unfortunately not possible.
A refund will be given if the item arrives at our studio in a resaleable condition. Please keep in mind that shipping time and transactions may take several business days.
On the way to a more sustainable use of our resources, we would like to introduce our Upcycling Program. After contacting us beforehand, it is possible to send us, for example, fasteners and fittings from your old leash or collar, and have us process them into a new product. Suitable for this are solid fittings made of brass or stainless steel, buckles, rings, carabiners. We clarify in advance whether your materials are still suitable for further processing and for which product they are to be manufactured. The sending of the materials is at the expense of the customer, but you will receive a discount on the designated article by sending it in. The discount depends on the items you send us. For example, if you have all the fittings for collar X together, the discount is 10%. If you send us the fittings, they do not have to be from our products, the only important thing is that they are still fully intact and free of rust.
Please send us an e-mail to firstname.lastname@example.org with a picture of your well-preserved materials and tell us which products you would like them to be made into. Unfortunately we cannot give a guarantee for the materials you provide.
The time we need to produce your product depends on our order situation and the size of the order.
Usually we need :
You will find the exact details in the product description when you have chosen your design. Almost all products are only manufactured after receipt of order and payment, and thus individually adapted to your specifications.
Pinesandbones stands for those moments with your four-legged friend that you want to carry in your heart forever. And we accompany you! With modern, timeless accessories that are anything but average. Pinesandbones stands for sustainable resources and work processes, high-quality materials and loving craftsmanship. We stand for conscious consumption and speak out against impulse purchases. If you believe in Slow Fashion, Fair Fashion like we do and you are looking for this for your four-legged friend, you have come to the right place!
We ship worldwide. Only the shipping time is longer than within Germany and the purchase value for free shipping starts at 130€ purchase value.
On our website you can pay comfortably and safely with Paypal or credit card.